This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/12935740

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Job Title: Tinxa Account Representative

Employee Type: Full Time

FLSA Status: Non-Exempt

Department: Customer Service/Collections

Position Description

A Tinxa Account Representative receives incoming calls and completes outgoing calls to update account information, discuss payment options and schedule/process payments, answer inquiries and questions, handle complaints, troubleshoot problems and provide information via the telephone and/or email.

Essential Job Functions

Responsibilities for this position include but are not limited to the following:

Always deliver a consistent and professional level of service

Research required information using available resources

Achieve set revenue targets and call quality standards

Advise and influence customers on the payment options for debt recovery, negotiate payment arrangement and settlement solutions

Manage and resolve customer complaints

Handle each call promptly and in the correct manner, updating records accordingly

Input customer related data accurately and efficiently

Take responsibility for resolving disputes, ensuring that caller concerns are actioned correctly, and all parties are notified.

Identify and escalate priority issues

Explain the terms of contract conditions as appropriate

Complete any administrative tasks as required for the efficient running of the call center

Always follow strict Company policies and procedures, ensuring that regulatory requirements are met

Can relate to people from a variety of different backgrounds

Be persuasive, persistent, and self-motivated

Show empathy, assertiveness, tact, and resilience

Uphold strict confidentiality of non-public, private information

Systematic documentation of all daily collection activities is required

Resolve product or service problems by clarifying the customers complaint and/or request

Other duties as assigned

Knowledge, Skills, & Abilities

Strong analytical and data entry skills

Proven ability to problem solves and develop alternative solutions

Technical skills with the ability to multi-task between computer screens, balance e- mail and phones

Ability to deliver a high level of customer service to a diverse population, both internal and external

Strong interpersonal skills; including oral and written communication

Demonstrated ability to exercise judgment appropriate to the situation

Proven success in a quota bearing environment

Demonstrated ability to adhere consistently to attendance and punctuality standards

Ability to work in a team environment

Ability to work under pressure

Possess the ability to quickly learn the companys database

Education & Experience

High School Diploma or GED

• Proficient in relevant computer applications
• Required language proficiency
• Knowledge of customer service principles and practices
• Knowledge of call center telephony, technology, and experience working in a call center is helpful, 1 year minimum experience is preferred
• Sales experience helpful

Physical Requirements & Working Conditions

This position requires interaction with people and technology and requires the employee to sit for long periods of time in an office setting. The majority of the work day requires the ability to communicate on the phone with or without reasonable accommodation. This position does not require lifting and the work is indoors, away from the elements.

MTFSA is an equal opportunity employer and is committed to complianc with its obligations under all applicable state and federal laws prohibiting employment discrimination. In keeping with this commitment, MTFSA attempts to reasonably accommodate applicants and employees in accordance with the requirements of the disability discrimination laws. MTFSA also invites individuals with disabilities to participate in a good faith, interactive process to identify reasonable accommodations that can be made without imposing an undue hardship.

Job Type: Full-time

Pay: \$17.00 - \$20.00 per hour

Expected hours: 40 per week

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• Office

Work Location: In person