This job was posted by https://www.arjoblink.arkansas.gov : For more information, please see: https://www.arjoblink.arkansas.gov/jobs/4207342

With limited direction, the IAS Supervisor is an execution-focused leader providing leadership, guidance and workflow management on a day to day basis. The supervisor ensures exceptional and consistent customer service, providing effective and efficient responses to inquiries in a professional and proficient manner.

1. Coordinates team activities and balances workload (e.g., scheduling, shift management, other administrative duties).
2. Works to continually improve policies, procedures and processes; tracks trending of issues and formulates recommendations for management to address recurring issues.
3. Documents, maintains and enhances work processes and standards in the area, including documenting procedures for troubleshooting and incident resolution / solution.
4. Responsible for the development of more junior team members; monitors team performance, spotting trends and identifying anomalies for escalation.
5. Ensures compliance with relevant policies and regulations, and escalates any concerns as appropriate.
6. Reviews team member performance, including preparing or delivering performance reviews. Provides feedback for performance related matters and coaches team members on performance.
7. Participates as a key contributor in the recruiting and hiring process.
8. Coordinates and engages the appropriate level of expertise on issues that involve other functions.
9. Monitors the environment, especially during peak periods, and manages the resolution of any incidents.
10. Is the first point of supervision for the team and is accountable for providing direction and guidance on team objectives.
11. Understand and comply with bank policy, laws, regulations, and the bank\'s BSA/AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity.

• Support and uphold the Arvest Mission Statement.
• Uphold the Arvest Code of Ethics and ensure that confidential information is safeguarded.
• Maintain a high level of cooperation and rapport with all associates in order to ensure accurate and efficient operations and service.
• Formulate and communicate new ideas and suggestions that will improve profitability and efficiency for the companys overall operation.
• Foster and promote the proper company image at all times.

Directly supervise 2 or more associates as assigned by the Manager. Carries out supervisory responsibilities in accordance with the organization\'s policies and applicable laws. Ensure direct reports have completed required compliance training and are adhering to all internal procedures and controls as it relates to bank policy, laws, regulations and Arvests BSA/AML Program. Responsibilities include interviewing, hiring, appraising performance, rewarding, and disciplining associates. The incumbent has the authority and the appropriate influence to make recommendations regarding hiring, firing, advancement, promotion, or any other change of status of other associates within the guidelines of the banks procedures and guidelines for such change of status events. The incumbent provides training, planning, assigning, and directing work assignments and schedules; addressing complaints and resolving problems.