Operations Technician I Job Locations US-WA-Liberty Lake ID 2024-2553 Category Data Center Operations Department 100 - Operations: COGS Type Regular Full-Time Overview The Operations Technician I require basic technical skills and capabilities. The ability to organize technical tasks, as well as the ability to develop a detail oriented technical problem-solving approach. This position requires someone who can identify issues independently and resolve issues with little to no supervision. A strong customer service background and experience dealing with customers is a must. General assignments will include, but are not limited to: entry-level technical tasks, cabinet prep, stock handling, racking servers, cable pulling and termination, cleaning, working around HVAC and electrical equipment and organizational tasks. Responsibilities Provides high quality, consistent, efficient and accurate work for internal and external customer service surrounding the Company values Assemble/build hardware to meet client/service order specifications Test in-stock hardware to determine functional status Run diagnostic suites on Dell, Sun and HP servers Build servers using approved OS images via Ghost, Kick-start, or Windows Deployment Services Assist in the installation, racking, and cabling of equipment Run, terminate, and test cables Assist in customer environment set-up, equipment installation, and equipment moves. Demonstrate proficiency with operations applications: e-mail, IRC, MS Office, etc. Equipment monitoring General understanding of TCP/IP principles User level experience with at least one server Operating System Provide remote hands and eyes support for customer issues/concerns General knowledge of computer system hardware setup and troubleshooting skills Ability to inspect and troubleshoot issues in and around electrical, mechanical and life safety equipment Ability to react to alarms and escalate any and all issues through escalation procedures Monitor data center environmental and network systems for alarms and troubleshoot under guidance of Data Center Manager Provide security oversight and administration based on company standards through security control program Perform routine physical inspections for alarm identification and operational issues based on building and equipment checklists Continually learn and train on duties and procedures Follow all safety guidelines and best practices Proactively manage ticket queue for timely request response and completion Shipping and Receiving functions Assist Lead Operations Technician and/or Data Center Manager with other facility related tasks Other duties/responsibilities as assigned by the Lead Operations Technician or Data Center Manager Organizational Skills Maintain organization within the build room and stock area. Maintain cleanliness of stockroom, NOC and data center. Track, organize, and inventory spares. Customer Skills Performs 1st level customer service. Maintain a presentable appearance. Maintain professional communications and attitude with clients and co-workers. Document all client requests and conversations via electronic ticketing system. Ticket creation, adherence to customer sign-in and authentication procedures. 1st level monitoring and reporting of enterprise applications (backups, patching, etc.) Conduct customer follow up to ensure customer support requests have been completed to the customer's satisfaction. Close completed tickets from the ticketing system. Communication Skills Verbal and written communication with Operations staff and other internal and external customers. Maintain stock level and other inventory reports. Provide written shift reports.