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FirstService Residential Pool & Amenities Administrator in Fort Worth, Texas

Job Overview:

This position will assist in the management of the property in accordance with company policies, procedures and standards. This individual will develop knowledge and skill in the areas of administration, conflict resolution and home owner relations. Ability to work flexible hours, evenings and weekends is required. The Amenities Coordinator will support the on-Site office in a variety of administrative initiatives, including, but not limited to:

Your Responsibilities:

  • Holds office hours in evenings and weekends to provide for assistance to homeowners.
  • Assists with the field activities associated with a property
  • Responds to home owners’ concerns and requests in a timely manner.
  • Assists in coordinating events and functions.
  • Coordinates the issuing of access cards and troubleshoots access issues.
  • Coordinates amenities reservations including clubhouse, pool etc.
  • Provides administrative support to the Management office as needed.
  • Maintains home owner relation program and regular positive communication with each home owner.
  • Responsible for the development, preparation and distribution of home owner’s manuals, welcome packets and other necessary formalized communication.
  • Assumes all other duties and responsibilities as directed by Association Manager.
  • Manages client relationships to ensure customer satisfaction and a high level of service including timely and complete resolution of home owner concerns, coordinating special services and requests.
  • Works closely with committee members in planning events.
  • Supports the culture needed to enhance promote and execute daily positive interaction among members of the management team.
  • Attends a minimum of three (3) evening committee meetings
  • Follows safety procedures and maintains a safe work environment.
  • Assists management team in preparation for community meetings.

Skills & Qualifications:

  • Education/Training: High School Degree or equivalency required. College Degree preferred.
  • Experience/Knowledge/Abilities: One to two years of experience in an administrative support function is preferred. Strongworking knowledge of customer service principles and practices. Ability to read, analyze, and interpret technical procedures,regulations or documents with a similar degree of complexity. Strong interpersonal and communication skills are required.
  • Computer literacy: Working knowledge of Microsoft Office applications required. Strong customer service, time management andconflict resolution skills required.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What We Offer:

As a full-time non-exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Compensation : $20 / hour

Disclaimer:

This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

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