Job Information
Lulalend Collections Analyst in Cape Town, South Africa
WHAT WE DO
We're Lula. We build innovative fintech products to help SMEs make cash flow. From instant access to funding to all-in-one business banking accounts and cutting-edge financial analysis tools, we're on it!
Our purpose is to help SMEs manage their business better, faster, simpler, Lula, so they can spend more time doing what they love.
Speaking of love, we're looking for Lulas who love to make a difference to join our team and change the game.
WHY WE DO IT
We care about our family, our work, our community, our country.
We're passionate about EMPOWERING EVERY SME TO SUCCEED.
And to do it, we're BUILDING THE NEXT GENERATION OF FINTECH PRODUCTS TO HELP SMES MAKE CASH FLOW.
Why? Because the more businesses that succeed, the more jobs, money, and opportunities for all South Africans - including Y.O.U.
So get curious.
Rise to the challenge.
Don't settle for average.
Shoot for amazing.
We're here to change the game, the norm, the world,
Because when we change something for the better, we change ourselves too.
You are.
We are.
Lula
OUR VALUES
Collaborative - we're a clan and work together as a team, always towards a common goal
Committed - we're accountable and follow through no matter the challenge
Curious - we look for better ways to do things and make a positive difference
Connected - we stay close to, learn from and look to understand each other and our customers
Compassionate - we go out of our way to care about our colleagues, our customers and our community
OVERALL PURPOSE
This role would suit someone with energy, persistence and who accepts only the best (with a real passion for collections). If you're looking to join a dynamic, young collections team, be challenged (and, importantly, be a challenger) then this role is for you. We expect you to have a drive to succeed, as this role is critical to Lulalend's success and ensuring we recover outstanding client payments while continuing to enhance our relationship with our clients.
Manage outstanding client payments with an aim to recovering arrears
Ensure adherence to the Fair Debt Collections Practices Act and other compliance regulations and security policies
Follow Lulalend's established collections processes (although improvements are always welcomed!)
Liaise with customers to understand reasons for late payment and resolve customer billing disputes
Respond to customer queries
Manage interactions with all customers diligently, courteously and professionally while collecting payments
Initiate strategies for collection processes and procedures
Negotiate payment plans in consultation with collections and credit management teams
Encourage and assist customers to pay overdue amounts
Create repayment schedules based on customers' financial situations
Ensure customer loyalty while initiating processes for collection of payments
Keep electronic records of all communications, payment plans agreed to, and amounts paid
Initiate legal proceedings if debt recovery fails
Daily reporting
THE SKILLS AND EXPERIENCE WE'RE LOOKING FOR
Matric certificate or equivalent
Diploma/Degree in a financial related field would be highly advantageous
Previous collections experience (Minimum of 2 years) or alternatively financial administrative experience
A track record of providing excellent customer service
Strong numerical ability
Ability to thrive in an ever-changing environment with lots of moving parts
Strong communication and people skills
THE COMPETENCIES WE'RE AFTER
Strong customer focus
Self-starter and initiative-taker
Enthusiastic team-player
Willingness to learn in a dynamic and fast moving company
Positive contribution to the Collections team and Lulalend
Out-of-box thinking and solutions driven
Great negotiation skills
Empathetic yet logical approach
Ability to resolve conflict in a constructive manner