Role Value Proposition:

Exciting opportunity to join a dynamic application development team specializing in financial services. You will play a key role in leading the transition from legacy document systems to our modern platforms for customer communication management and enterprise content management (CCM/ECM). Your responsibilities will include designing solutions for our business needs, developing Proof of Concepts to address fast-moving business needs, and providing end-to-end technical direction for IT product development teams. As a Director, you will oversee multi-phased initiatives, manage onshore and offshore teams, and collaborate closely with Product and Design teams to deliver cutting-edge solutions. This role offers the chance to significantly impact, foster curiosity, and play a critical part in delivering innovative technology and customer solutions.

Key Responsibilities:

• This role will initially focus on the customer communications area and will expand to other modernization areas in the future that may include middleware technologies, identity, and entitlements.

• Lead technical teams of 25+ resources, including employees and onshore/offshore partner teams.

• Manage people and resources, including hiring, development, talent engagement, upskilling, performance management, and annual reviews.

• Serve as the key technology advisor to the Product Manager

• Develop and manage an application roadmap that delivers value in the short and long term.

• Oversee technical implementation across the product portfolio, including products like Quadient, xPression, LiveLink CS20, and OpenText Global 360.

• Integrate DevOps practices into agile software development.

• Establish and enforce best practices in software development including code management, security, currency, performance, testing, DevOps practices, application maintainability, and reliability.

• Utilize Agile software development metrics, maintenance metrics, and KPIs to optimize product delivery

• Identify risks and drive audits to conclusion.

• Manage financials and budgets for software and services purchases/renewals.

• Oversee any software and services vendors where applicable.

Essential Business Experience and Technical Skills:

Required:

• Bachelor’s degree in computer science, Information Systems, or related field

• Ten plus years experience in full-stack software engineering

• Five plus years in leading/managing a team of technologists.

• 3+ Years experience in Enterprise Content Management suite of products including Workflow, Content Management, Records Management & Document Scanning

• 3+ years’ experience in one or more of the following products - Quadient Inspire suite, OpenText xPression, OpenText LiveLink/Content Server, Global 360

• 3+ years of development experience with one or more programming languages, such as Java, Python, and JavaScript/HTML5.

• 3+ years’ experience with databases and data modeling tools.

• Experience in managing effective teams, both onshore and offshore.

• 2+ years of experience in the Agile framework, delivery model, and tools.

• Experience in managing production applications, including monitoring, support, and triage of production issues.

• Experience with requirements management (in the form of uses stories, use cases, etc.), functional design, technical design, architecture, and automated testing.

• Knowledge of workflow, Content Management, and Records Management design patterns.

• Experience with cloud-based technologies, implementation/migrations.

• Ability to create technical designs and other technical documents.

Preferred:

• Experience in Quadient Inspire product suite - Designer, Automation, Scalar and Interactive, Digital Advantage Suite (DAS), Messenger and Dynamic Communications (DC)

• Strong analytical and communication skills.

• Experience with JSON, XML, XSD Schema, and Collibra.

• DevOps practices for CI/CD, release management, and automation using Azure DevOps or equivalent

• Ability to guide teams in detailed analysis, pattern recognition, and diagnosis of issues.

• AI, LLMs, and Prompt Engineering.

At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.