Job Summary

The Adobe Renewal Specialist supports the partner business, acts as a Partner subject matter expert, and will work closely with our sales teams and Partner Account Managers to maintain and grow the partner’s business. Their focus will be on renewals, which is 85%-90% of all Adobe business. Our Renewal Specialist will focus on Renewals, growing/upselling, proactive quoting, problem solving with customers and sales, and answer product, program, and deal registration questions. The Adobe Renewal Specialist will be involved in automation, and will also foster relationships with customer and/or internal staff by communicating their konwledge of a product, service, propositoin, or process.

This role is required to report to the Somerset, NJ or Austin, TX office.

About Us

Founded in 1989, SHI International Corp. is a $12 billion global provider of IT solutions and services, and currently has over 5,000 dedicated employees worldwide.

To learn more about SHI International Corp, visit our website: www.shi.com/careers

What SHI Can Offer:

• World Class Facility includes on site gyms and cafeterias

• Ongoing opportunities for personal and professional growth and development due to our strong promote from within philosophy

• Work in an up-beat, creative, and fun environment

• Benefits including medical, vision, dental, 401K, and flexible spending

Responsibilities

Include but not limited to:

• Evangelize and promote the partner brand within the company via Emails, Internal portals phones and trainings

• Proactively upsell upcoming partner renewals through timeline internal resources, researching opportunities and data

• Demonstrate a clear understanding of partner product portfolio and be able to articulate, position and make recommendations based on a customer needs and usage scenarios through comprehensive and well thought out emails and proposals

• Quote and upsell renewals as they come into the renewal window

• Prospect for Enterprise license opportunities through evaluation of partner and company data

• Collaborate with the company’s sales team to ensure renewals book on time through various methods

• Notify sales of added license seats, overdue seat licenses and create prorated quotes

• Conveying partner information to the company and including understanding partner licensing platforms

• Serve as the primary renewal contact with respect to the partner to answer general product and program questions including but not limited to partner products, licensing models and order resolution.

• Maintain partner renewal pipeline tracking open deals and communicate regularly with the Partner, distribution, and sales teams to ensure forecast accuracy

• Manage necessary reporting for your partner

• Engage with partner sales teams to build and maintain relationships while driving key initiatives

• Keep current on all partner trainings, programs, program changes, and products this includes self-guidance

• Meet (and exceed) partner business objectives on a monthly, quarterly, and yearly basis

• Utilize and help sales utilize and take advantage of the Apps.shi.com Renewal tool

Qualifications

• Bachelor’s degree

• Minimum 1 year of business office experience, Inside/outside sales experience or Partner Sales Support experience preferred

• A strong, dedicated work ethic focusing on the willingness to provide world class support

• Experience working with software licensing

Required Skills

• Excellent organizational, communication, verbal, and written skills

• Ability to multitask - effectively balance short-term and long-term priorities

• Ability to analyze multiple market factors to both anticipate and identify customer problems/needs and recommend appropriate solutions

• Ability to effectively prioritize multiple demands while ensuring customer needs are met

• Ability to work both individually and in a team environment

• Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint

• Proficiency in working with SHI internal systems (AX, Salescenter, CRM, BI)

• "Partner Champion" and partner ownership mentality

• Ability to communicate comfortably and professionally with a wide variety of internal and external leadership contacts

• Creative approach to promoting partner’s brand

• Ability to be comfortable hosting team meetings, webinars and events

Certifications Required

• Required Partners’ Certifications must be maintained during employment if applicable

Unique Requirements

• Position requires no more than 10% of travel

• Extended hours may be required to complete some special projects and quarter end workload

Additional Information

• The estimated annual pay range for this position is $45,000 - $80,000 which includes a base salary and bonuses. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

• Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

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Job Locations US-NJ-Somerset | US-TX-Austin

Requisition ID 2024-17106

Approved Min (Total Target Comp) USD $45,000.00/Yr.

Approved Max (Total Target Comp) USD $80,000.00/Yr.

Compensation Structure Base Plus Bonus

Category Presales/Post Sales Support